These Terms and Conditions apply to website design, website development, website hosting, domain name management, email services, website maintenance, search engine optimisation, technical support and any other services provided by The Web Workshop.
The Web Workshop, located at The Studio, Moor Farm, Umberleigh, Devon EX37 9AH, is referred to within these Terms and Conditions as “The Web Workshop”, “we”, “us” or “our”.
The person, business or organisation purchasing services from us is referred to as the “Client”, “you” or “your”.
These Terms and Conditions, together with any quotation, proposal, specification, order confirmation or service agreement issued by us, form the agreement between The Web Workshop and the Client.
By accepting a quotation, instructing us to begin work, making a payment or continuing to use our services, the Client confirms that they have read, understood and accepted these Terms and Conditions.
The Web Workshop | Email address: | Telephone number: 01769 540099 | Postal address: The Studio, Moor Farm, Umberleigh, Devon EX37 9AH
Unless stated otherwise, quotations issued by The Web Workshop are valid for 30 days from the date of issue.
Our quotation, proposal or specification will describe the work included within the agreed price. Any work requested outside the agreed scope may be charged separately at our current hourly rate or at another price agreed with the Client.
Changes requested after work has commenced may affect the cost of the project and the estimated completion date.
Any timescale or completion date provided by us is an estimate given in good faith. Completion may depend upon the Client providing content, instructions, feedback, approvals, login details and other required information promptly.
We may use employees, contractors or specialist third-party suppliers to provide part of the services where reasonably necessary.
The Client agrees to provide accurate and complete information, instructions, website content and access credentials required for us to provide the agreed services.
The Client must review work submitted for approval and provide feedback within a reasonable period.
The Client is responsible for ensuring that their website, business activities, products, services and use of the website comply with all applicable laws, regulations, industry requirements and contractual obligations.
The Client is responsible for maintaining appropriate records of usernames, passwords, domain registrations, email accounts and other account information supplied to them.
Where a project is delayed because the Client has not supplied content, feedback, approval or other required information, we may revise the completion date and charge for additional work or administration caused by that delay.
The Client is solely responsible for all content placed upon or supplied for use on their website.
This includes, but is not limited to:
The Client confirms that they own, or have obtained all necessary permissions, licences and consents to use, reproduce, modify and publish, all content supplied to The Web Workshop or uploaded to the website.
The Web Workshop is not responsible for investigating or confirming the ownership, origin, accuracy or licensing status of content provided, selected, requested or approved by the Client.
We will not be held liable for copyright, trademark, passing-off, privacy, defamation or other claims arising from content provided, selected, uploaded, requested or approved by the Client.
The Client agrees to indemnify The Web Workshop against reasonable losses, damages, liabilities, costs and expenses arising from a third-party claim relating to content provided, selected or approved by the Client, except to the extent that the claim was caused by an unauthorised action by The Web Workshop.
We reserve the right to refuse to publish, or to remove or disable access to, any content that we reasonably believe may be unlawful, infringing, defamatory, misleading, harmful or otherwise inappropriate.
Where we obtain stock images, fonts, software or other licensed materials on the Client’s behalf, their use will remain subject to the licence terms of the relevant supplier. Such licences may be limited to a particular website, business, period or type of use.
The Client must pay all invoices by the payment due date shown on the invoice.
Unless otherwise agreed in writing:
Deposits and payments for work already completed are non-refundable, except where required by law or agreed by us in writing.
Any genuine query relating to an invoice should be raised within seven days of the invoice date. Any part of an invoice that is not disputed must still be paid by its due date.
Where an invoice remains unpaid after its due date, we reserve the right to charge statutory interest and reasonable debt recovery costs where permitted by law.
The Client will be responsible for reasonable legal, administrative and debt recovery costs incurred by us when recovering overdue amounts, where those costs are recoverable by law.
We may require all overdue invoices to be paid in cleared funds before further work is undertaken or suspended services are restored.
If any development invoice, website hosting fee, domain name fee, email fee, maintenance fee or other amount owed to The Web Workshop is not paid by its due date, we reserve the right to suspend or disable some or all of the services provided to the Client.
Suspension or disabling of services may include, but is not limited to:
Where reasonably practical, we will notify the Client before suspending services. However, The Web Workshop is not required to continue providing services for which payment is overdue.
We will not be liable for loss of business, revenue, enquiries, email, data, search engine visibility, goodwill or reputation resulting from a suspension caused by the Client’s failure to pay.
Suspension of services does not cancel or reduce the Client’s obligation to pay outstanding invoices, continuing hosting charges, renewal fees or any other amounts due.
We reserve the right to charge a reasonable administration or reconnection fee before suspended services are restored.
Where invoices remain unpaid for more than 30 days, we may terminate the services and delete the website, hosting account, email accounts, databases, backups and other stored information, subject to any applicable legal obligations.
We will provide website development services with reasonable care and skill and in accordance with the agreed quotation or specification.
Unless specifically included within our quotation, website development does not include:
The Client is responsible for checking and testing the website before approving it for launch.
Approval may be given in writing, by email or by instructing us to make the website publicly available.
Minor faults reported within 30 days of launch that result directly from our development work will normally be corrected without an additional charge.
Changes, enhancements, content alterations or faults caused by third-party software, hosting changes, Client actions or modifications made by another supplier may be chargeable.
We cannot guarantee that a website will operate or appear identically on every device, browser, operating system or screen size. We will use reasonable efforts to support current mainstream browsers at the time the website is developed.
Support for obsolete browsers, operating systems or devices must be agreed separately.
When a website or a stage of development is submitted to the Client for approval, the Client must check the work carefully and notify us of any errors or required changes.
Once the Client approves the website or instructs us to launch it, the work will be considered accepted, subject to the correction of any qualifying faults under these Terms and Conditions.
Requests made after approval that change the agreed design, functionality or content may be treated as additional work and charged separately.
Where the Client does not respond to requests for information, content or approval for a prolonged period, we may place the project on hold.
If a project remains inactive for more than 90 days because the Client has failed to provide required information or instructions, we may invoice for all work completed up to that date and may require a reactivation payment before work recommences.
The Client retains ownership of content and intellectual property that they owned before providing it to The Web Workshop.
Unless otherwise agreed in writing, ownership of bespoke website design and development work created specifically for the Client will transfer to the Client once all invoices relating to the project have been paid in full.
Until full payment has been received, all rights in our development work remain with The Web Workshop. The Client may not copy, transfer, modify, reuse or appoint another supplier to use that work without our written permission.
The transfer of ownership does not include:
Pre-existing and reusable materials owned by The Web Workshop remain our property. Once full payment has been received, we grant the Client a non-exclusive licence to use those materials as part of the completed website.
Third-party materials remain subject to the licence terms of their respective owners and suppliers.
Unless the Client asks us not to do so in writing, we may include a discreet website design credit and link to The Web Workshop on the completed website.
We may also display the completed website in our portfolio, case studies and other marketing materials unless the Client has requested confidentiality in writing.
Website hosting is provided on a recurring basis for the period stated on the relevant invoice or service agreement.
Hosting fees are payable in advance and are non-refundable once the hosting period has commenced, except where required by law.
We may use third-party data centres, hosting companies, infrastructure providers and software suppliers to provide hosting and related services.
We will take reasonable steps to provide a reliable hosting service. However, we do not guarantee uninterrupted availability or that hosting will always be free from faults, attacks, errors or data loss.
Hosting services may be interrupted by:
Where reasonably practical, we will provide advance notice of significant planned maintenance or disruption.
The Client must not use our hosting services to store, publish, distribute or facilitate:
We may suspend or remove content that breaches this clause without prior notice where immediate action is reasonably necessary.
Hosting packages may be subject to reasonable technical limits, including limits on storage, bandwidth, processor usage, email volume and database usage.
Excessive use may result in additional charges or a requirement to move to a more appropriate hosting package.
Website hosting is a separate service from domain name registration and will continue until the Client specifically requests its cancellation in writing.
The cancellation, expiry, transfer or non-renewal of a domain name does not automatically cancel the associated website hosting package. Hosting fees will remain payable until The Web Workshop receives written instructions from the Client to cancel the hosting service.
The Client remains responsible for all hosting fees that fall due before the effective cancellation date, regardless of whether the website is active, accessible through its domain name or being used by the Client.
Cancellation of a hosting package will take effect at the end of the current paid hosting period unless otherwise agreed in writing. Hosting fees already invoiced or paid are non-refundable, except where required by law.
Where The Web Workshop has agreed to allow a website hosting package to be paid monthly, this arrangement is conditional upon all payments being made in full and on time.
If a monthly hosting payment is missed, declined, reversed or remains unpaid after its due date, The Web Workshop may withdraw the monthly payment arrangement. The remaining hosting service will then become payable annually in advance at the applicable annual hosting rate.
We may require payment of the annual hosting fee in cleared funds before restoring or continuing the hosting service.
Any overdue monthly payment, administration charge or reconnection fee will remain payable in addition to the annual hosting fee.
We may maintain website backups as part of our hosting service, but backups are not guaranteed unless a specific backup service is expressly included within the Client’s service agreement.
The Client remains responsible for maintaining their own current copies of important website files, databases, emails and business information.
We do not guarantee that a backup will always be complete, current, uncorrupted or suitable for every recovery requirement.
Restoration of a website or other data from a backup may be chargeable unless the loss resulted directly from our failure to provide a specifically agreed backup service.
When website hosting ends, the Client must arrange to obtain and transfer any required files, databases and other information before the service is closed.
We may permanently delete website files, databases, emails, backups and other data after hosting has expired or been terminated.
Where The Web Workshop registers or manages a domain name for the Client, the registration will be subject to the terms and policies of the relevant domain name registrar and registry.
The availability of a domain name cannot be guaranteed until the registration has been completed successfully.
The Client is responsible for providing accurate domain registrant information and informing us promptly of any changes.
Domain renewal fees must be paid before the renewal deadline stated by The Web Workshop.
We will not be liable for the expiry, suspension or loss of a domain name where:
We may refuse to transfer or release a domain name while invoices relating to that domain name or its associated services remain unpaid, to the extent permitted by the applicable registrar and registry rules.
Administration, transfer and technical support charges may apply when moving a domain name or website service to another provider.
Email services may be supplied as part of a website hosting package or through a third-party email provider.
We cannot guarantee that every email will be delivered, received, retained or filtered correctly.
The Client is responsible for:
Email accounts must not be used for spam, unlawful activity, unsolicited bulk marketing or any activity that could damage the reputation of an email server, domain name or IP address.
We are not responsible for email messages blocked, delayed, filtered or rejected by third-party email providers, internet service providers or spam-filtering systems.
No website, server, email account or internet-based service can be guaranteed to be completely secure.
Unless an ongoing maintenance service has been agreed, the Client is responsible for arranging software updates, security monitoring, backups and ongoing maintenance after the website has been completed.
The Client must keep all passwords secure and must not disclose access credentials unnecessarily.
We will not be liable for a security incident caused by:
Work required to investigate, clean, repair or restore a compromised website may be charged separately.
Websites may use services supplied by third parties, including:
Third-party services are governed by their own terms, licence conditions, pricing, availability and privacy policies.
The Web Workshop is not responsible for a third party changing, restricting, charging for or withdrawing its service.
Any licence fees, subscription charges, transaction fees or renewal costs associated with third-party services are payable by the Client unless expressly included within our quotation.
Additional work required because a third-party service changes, becomes incompatible or is withdrawn may be charged separately.
Where we provide search engine optimisation, advertising or other digital marketing services, we do not guarantee any particular search engine position, volume of traffic, number of enquiries, number of sales or return on investment.
Search engine rankings and advertising performance depend on factors outside our control, including competition, search engine algorithm changes, website history, Client content, market conditions and actions taken by third parties.
The Client is responsible for checking and approving advertising claims, keywords, campaign content, geographic targeting and advertising budgets.
Advertising expenditure and third-party platform charges are separate from our management fees unless expressly stated otherwise.
Both The Web Workshop and the Client must comply with applicable UK data protection legislation in relation to personal data for which they are responsible.
The Client is normally responsible for determining what personal data is collected through their website, why it is collected, how it is used and how long it is retained.
The Client is responsible for:
Where The Web Workshop processes personal data solely on the Client’s documented instructions, the Client will normally act as the data controller and The Web Workshop will act as the data processor.
Where required, the Client and The Web Workshop will enter into a separate Data Processing Agreement.
We may use hosting companies, software providers and other subprocessors where reasonably necessary to provide our services.
The Client must not instruct The Web Workshop to process personal data unlawfully.
Each party will keep confidential any non-public business, technical, commercial or personal information received from the other party.
Confidential information may be disclosed where reasonably necessary to employees, contractors, professional advisers and service providers who are subject to appropriate confidentiality obligations.
This confidentiality obligation does not apply to information that:
The Web Workshop warrants that the services will be provided with reasonable care and skill.
Except as expressly stated in these Terms and Conditions, all warranties, conditions and representations that may be implied by law are excluded to the fullest extent permitted by law.
We do not warrant that:
Nothing in these Terms and Conditions excludes or limits liability for:
Subject to the above, The Web Workshop will not be liable for any indirect or consequential loss.
We will not be liable for loss of:
whether such loss is direct or indirect, except where such an exclusion is prohibited by law.
Subject to any liability that cannot legally be excluded or limited, our total liability arising from a particular project or service will not exceed the total fees paid by the Client to The Web Workshop for that project or service during the 12 months immediately preceding the event giving rise to the claim.
The Client must take reasonable steps to avoid or reduce any loss.
We will not be liable for delay or failure caused by circumstances outside our reasonable control.
The Client agrees to indemnify The Web Workshop against reasonable losses, liabilities, damages, claims and expenses arising from:
This indemnity will not apply to the extent that the loss was caused by the negligence, breach of contract or unauthorised actions of The Web Workshop.
Either party may terminate an ongoing service by giving the notice specified within the relevant quotation or service agreement.
If no notice period is stated, either party may terminate an ongoing monthly service by giving 30 days’ written notice.
Annual website hosting and domain name services may normally be terminated at the end of the paid service period.
Fees already paid are not refundable for any unused part of a hosting, domain name or service period unless agreed by us in writing or required by law.
We may suspend or terminate services immediately if the Client:
When services are terminated:
Website transfers, file exports, database exports, migrations, technical assistance and handover work may be charged at our current hourly rate.
Neither party will be liable for a delay or failure caused by circumstances outside its reasonable control.
Such circumstances may include:
The affected party must take reasonable steps to reduce the effect of the event and resume performance as soon as reasonably possible.
Notices relating to these Terms and Conditions may be sent by email or post using the most recent contact details provided by the receiving party.
An email will normally be treated as received on the next working day after it is sent, unless the sender receives a delivery failure notification.
The Client is responsible for keeping their contact details, billing information and email address up to date.
We may update these Terms and Conditions from time to time to reflect changes to our services, working practices or legal obligations.
Updated Terms and Conditions will apply to new projects and service renewals from the date on which they are published or supplied to the Client.
Where a material change affects an existing ongoing service, we will provide reasonable notice where practical.
The Client may not transfer their rights or obligations under these Terms and Conditions without our written consent.
We may transfer our rights and obligations to another business as part of a sale, restructuring or transfer of The Web Workshop, provided that this does not materially reduce the Client’s contractual rights.
No person other than The Web Workshop and the Client has any right to enforce these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.
If any provision within these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in effect.
A delay by either party in enforcing a right does not waive that right.
These Terms and Conditions, together with the relevant quotation, proposal or service agreement, constitute the entire agreement between The Web Workshop and the Client concerning the services.
Nothing within these Terms and Conditions creates a partnership, joint venture, agency or employment relationship between The Web Workshop and the Client.
These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction, unless applicable law requires otherwise.
By accepting a quotation, making a payment, instructing us to commence work or continuing to use our services, the Client confirms that they have read, understood and accepted these Terms and Conditions.
Last updated: 12 September 2025